Tag: personalize

3 Profitable Strategies for Building Customer Engagement

Want to know your biggest asset? Engaged customers.  The depth of relationships between a business and its clients is one of the best predictors of lifetime value. Companies with improved customer engagement cross-sell by 22%, drive up-sell revenues from 13% to 51%, and increase order sizes by as much as 80%.  Tailor Engagement Strategies for Your Customers What might engagement look like…

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6 Proactive Responses to Negative Reviews

6 Proactive Responses to Negative Reviews 2018 was a strong year for tourism in Vienna. International arrivals totaled around 7.5 million, hotel revenues rose 12 percent in 11 months, and 94 percent of Viennese reported a positive attitude toward visitors. But in this season, the Vienna Tourist Board tackled a new difficulty: negative reviews. While many firms are split on…

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Hey, Coronavirus, we have you in our sights. Your day of reckoning is coming.