Top 5 Effective Communication Tips for Leaders It’s impossible to become a great leader without being a great communicator. When you are talking to employees, effective communication is the key. But what does this indeed mean? How does one effectively communicate? Here are the top five tips to help you improve your communication so that everyone is informed. Top 5…
5 Key Customer Service Skills and How to Develop Them Above and beyond customer service leaves customers satisfied and impressed. Customer service is essential for many clients in determining their overall satisfaction with your company. Most customers have little patience for poor customer service. Customers with a bad customer service experience are more likely to leave than those unhappy with…
“Trust is earned in drops but lost by the bucketful.” (Security and privacy expert Fatemeh Khatibloo, Forester Research) Do you want to be a consumer-first marketer? You need to earn people’s trust – and to keep it. When you do this well, it creates a series of encouraging relationships that translate to profits and sustainability. But violations of trust can…
Generate Innovative Solutions with Strategic Design Thinking Several years ago, a truck driver tried to pass under a low bridge. Underestimating the truck height, the driver became firmly lodged under the bridge, unable to move his vehicle forward or backward. Emergency workers and city engineers gathered onsite, debating whether they should dismantle the truck or chip away parts of the…
Is Direct Mail Safe During COVID-19? In fast-moving and uncertain situations, communication can be a challenge. While you may have been temporarily stalled by the dramatic changes of the last month, now is the right time to be proactive in your customer connections. Crisis communication specialists tell us that, in hard times, communicating early and often is crucial. The decisions…