3 Non-Negotiables for Stellar Customer Service Want to build connections that bring benefits? You can do this everywhere you go by using people’s names. Career Coach Joyce Russel shared a story about a friend recovering from an injury. This man was staying in a rehab hospital and was not particularly happy with his care from the therapists and staff. Unsympathetic, his wife…
Do Your Print Marketing Materials Need an Upgrade? There is a great deal of time, effort, and energy placed into updating your print marketing materials. You need to cover all the relevant information in a very limited space. This means you need to fully optimize your messaging and make sure your materials attract attention. With all this thought going into…
8 DOs and DON’Ts for Handling Difficult Employees Have you ever managed a problematic employee? You’re not the only one. Though we all have tricky team members, Reader’s Digest collected 15 of the most outrageous stories. Here are two examples: The New York City Department of Health has a robust help-line for its IT department. This should be very beneficial to clients. However,…
6 Tips to Improve Your Printed Newsletters Online ads, digital promotions, and e-newsletters bombard recipients daily. Much of this information is being deleted or filtered out without ever being read. Because of this, printed newsletters are making a comeback, and more businesses are using them to keep their customers current with what is happening. Regardless of whether the company is…
The Importance of Organization When Meeting Deadlines Some are lucky enough to have natural organization skills; others have to work at managing their time in order to work quickly and efficiently. In general, organization will help manage your time, and it will also ease the stress of having deadlines. Having a clear-cut plan with driven direction will help conquer any…